Product
How TechBuddy Works
Key features
We connect your data
We integrate with your existing systems
TechBuddy connects to your existing documentation, ticketing systems and knowledge bases. No migration needed - we read from your current sources and keep them in sync.
- Technical documentation (PDF, Word, HTML) and scanned material
- History of resolved tickets and service interventions
- SharePoint, Jira, Confluence, SAP, SQL databases and your website
Data sources
Integrations
Built for technical documentation
Drawings, schematics and tables - not just prose
Generic tools handle a paragraph of text. Technical documentation is mostly a wiring diagram, a dimension table and a datasheet - and that is exactly what TechBuddy is built for.
- Reads schematics, drawings and dimension tables, not just text
- Returns the specific image or crop from a diagram
- Photograph a label or an error message and ask about it
Every answer has a source
An answer a technician can verify in one click
TechBuddy attaches a source to every claim - a manual page, a resolved ticket, a document. It doesn't invent: when the answer isn't in your data, it says so.
- Citations link to the exact page of the original document
- When the sources don't hold the answer, TechBuddy won't make one up
- Thumbs up/down feedback improves accuracy over time
Teach TechBuddy
Your seniors' knowledge writes itself down
When TechBuddy doesn't know an answer, or only knows part of it, it asks you. The answer from an experienced colleague goes straight into the knowledge base - next time it knows, and the know-how stays in the company.
- Add the correct answer right in the chat
- The new entry is saved into the knowledge base immediately
- Tacit senior know-how gets captured without anyone writing a manual
Finds gaps in your documentation
Flags missing and conflicting information
Working through your material, TechBuddy runs into places where documents contradict each other or information is missing entirely. Instead of quietly guessing, it flags them - so you know what to fix.
- Marks contradictory figures across documents
- Shows what people ask that your material doesn't answer
- Everyday use gradually turns into better documentation
Ask however it suits you
By text, by voice, by photo or with a file attached
At a desk you type the question, at a machine you dictate it, and when something is easier to show than to describe you attach a photo of the label or the drawing. TechBuddy treats every input the same way.
- Voice input for the shop floor, where hands aren't free
- Attach a photo of a label, an error message or a schematic and ask about it
- Upload a document straight into the conversation and work on it there
Question trends
See what your team and customers actually deal with
A weekly and monthly view of the topics people ask about most. You spot recurring problems before they turn into a complaint or a line stop.
- The most frequent topics, week by week
- Reveals a recurring problem with a specific product
- Input for training and for documentation fixes
Insights for management
Measurable impact, not a feeling
The manager view shows how many questions the assistant handled, who uses it and how that develops over time. You defend the value with numbers, not impressions.
- Answer counts, active users and development over time
- Period-over-period comparison and data export
- The basis for evaluating your payback
Roles & data access
Everyone sees only what they should
Internal service, sales and your customers can all work on the same knowledge base - but each role with a different scope of data and a differently tuned assistant.
- The role decides which documents a user can reach
- Custom assistant instructions per role
- An admin on your side assigns the access themselves
App capture - coming soon
Enterprise-Grade Security
Your data is protected by multiple layers of security, from encryption to compliance certifications.
EU-Hosted Infrastructure
End-to-End Encryption
GDPR Compliant
SSO & Access Control
Air-Gapped Deployment
ISO 27001 Practices
Deployment Options
Choose the deployment model that fits your organization's needs and security requirements.
SaaS
Standard solution
The easiest option for most customers. Fully managed cloud solution.
- Fastest deployment
- Automatic updates
- No infrastructure management
- EU hosting & GDPR compliance
Your cloud
Deployed to your infrastructure
For organizations with strict data residency requirements. Runs in your cloud environment.
- Data stays in your infrastructure
- Full control over environment
- Integration with your systems
- Support from our team
On-premise
Runs on BullSequana AI
For maximum control and security. Complete solution running on your own infrastructure.
- Maximum data security
- No internet dependency
- Runs on BullSequana AI platform
- Suitable for regulated industries