Answer from your technical know-how.
Fast and accurate.
TechBuddy connects manuals, tickets and SOPs into one AI assistant so manufacturing and service teams solve issues in minutes instead of hours.
No commitment • 30 minutes • Demo with real examples
How TechBuddy helps in practice
Every team has different challenges. TechBuddy solves them all.
faster ticket resolution
faster onboarding for newcomers
virtual technician for creating quotes
Trusted by
Where TechBuddy helps your team
From first-line support to the field and the boardroom — TechBuddy fits every role that needs fast, accurate technical knowledge.
Resolve technical questions faster and reduce repetitive work.
- Search manuals, tickets, and documentation instantly
- Virtual junior drafts answers to common questions
- Reduce incoming support calls through self-service
"Customer has error G02, what could be the reason?"
Quickly diagnose issues and fix problems with confidence.
- Identify problems and recommended repair steps
- Access solutions from past service tickets
- See machine history before service visits
"Find me historical tickets for this machine."
Prepare technical offers without waiting for engineers.
- Find the right products for each customer request
- Check compatibility and technical parameters
- Have a 24/7 support for your technical questions
"Which of our products fit this customer demand?"
Turn support and service activity into actionable insights.
- See the most common customer and technician questions
- Identify product issues and documentation gaps
- Build and preserve a unified company knowledge base
"What questions are there after the current firmware update?"
How TechBuddy Works
Key features
Your Data
We connect to your existing systems
TechBuddy integrates with your current documentation, ticketing systems, and knowledge bases. No complex migration needed – we read directly from your existing sources and keep everything in sync.
- Connect technical documentation, manuals, and SOPs
- Import ticket history and resolution records
- Sync product catalogs and specifications
Data Sources
Integrations
TechBuddy Engine
Specialized for technical data
Generic AI chatbots struggle with tables and complex documents, often giving confident but wrong answers. TechBuddy is purpose-built for technical data, delivering accurate, verifiable responses.
- Optimized for working with technical documents
- Works well with vague questions and context
- Creates metadata layer to find relations between documents
Accurate Answers
High accuracy with cited sources and a feedback loop
Every answer comes with cited sources your team can verify in one click. Rate responses to help TechBuddy improve — the more feedback, the more accurate it gets over time.
- Sources cited inline — open the original document in one click
- Rate answers with thumbs up/down to improve accuracy
- TechBuddy continuously learns from your team's feedback
Ready-Made Use Cases
Packages for every team
Pre-configured packages for field technicians, support teams, sales, and more. Each package is tailored to specific workflows with role-based access, mobile support, and multi-language capabilities.
- Pre-built packages for common use cases
- Role-based access and permissions
- Multi-language support (EN, DE, CZ and more)
Use Case Packages
How it works
2 months to full solution
From first contact to a fully functional solution. No risk, full support.
Intro meeting
TechBuddy introduction with a live demo on real examples.
Free consultationPilot
Let your team try a limited version on your own data — no commitment.
Scaling
Scale the solution to all your data and relevant teams. Integration of live data.
Ongoing support
A stable solution that grows with your needs — we handle the rest.
Intro meeting
TechBuddy introduction with a live demo on real examples.
Pilot
Let your team try a limited version on your own data — no commitment.
Scaling
Scale the solution to all your data and relevant teams. Integration of live data.
Ongoing support
A stable solution that grows with your needs — we handle the rest.
Questions about the process? We'll be happy to answer them during the intro meeting.
Frequently Asked Questions
Answers to the most common questions about TechBuddy
We support:
- Technical documentation (PDF, Word)
- Historical tickets (Excel, CSV, JSON, Jira, SAP)Daktela, Helios
- Internal Wiki/articles
- Training materials (PPTX, videos)
- Websites (predefined domains where we can get the most up-to-date data)
- Schematics (support for standard image formats)
Do you have some specific data that you are unsure whether it fits? We would be happy to process your specific data for you.
Have more questions? Contact us
Want to see TechBuddy in action?
Book a call with our team to see how TechBuddy can help your manufacturing or service operation.
- 30-minute personalized demo
- See TechBuddy in action
- Get pricing tailored to your team